SHIPPING AND RETURNS
Shipping And Returns
Shipping: Kuoser offers FREE SHIPPING on all products worldwide under 1.5kg.
Shipping Carrier: To ensure the safety of transportation, we usually choose EUB to post the goods, it probably takes 7-15 days to finish to America. If you want to receive your order as soon as possible, please choose a faster shipping method of DHL at checkout, it will charge you an extra cost on shipping.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who select economy shipping, to track the order, you can visit YunExpress
Kuoser allows returns on an order as long as a return request is communicated within 30 days of receiving the order (Returns must be in the state you received orders and orders are in the original packaging). We strive to provide the best online shopping experience, our customers should not have to pay for return shipping on any defective items. If your item is damaged or defective, please contact our support team at firstname.lastname@example.org and be sure to provide a photo for quality assurance purposes. For all other return reasons, you will be responsible for shipping costs back. Kuoser will refund 100% of what you paid for the product.
PLEASE NOTE: Due to the impact of Covid-19, we are experiencing delays in processing + shipping orders. If you have any questions please don't hesitate to reach out to us at email@example.com. Thank you.