I ordered several items from Kuoser last month. Everything arrived after a long time, however I needed to return a few items that didn't fit right according to the size specs. It's been 11 days since I contacted the company the first time, and I've sent 3 emails asking for instructions on where to send a return, but no one has responded to me at all. I've also contacted them through their Facebook messenger option, and no one has responded to me for several days now. The website says they offer returns within 30 days and to contact them via email or Facebook to do so, but at this point I don't trust that anyone in customer service actually exists. I'm at a loss with what to do because I want to keep some of the items I ordered, but return others. For the hassle, I don't recommend ordering from this website unless you are absolutely certain the size will work for you. Better to go to Amazon.com and search for Kuoser and order from a reseller so you have the option to return it if it doesn't fit.