FAQs

Q: How long does shipping take?
A: We ship your order within 2-3 business days by epacket and Delivery time will take 7-15 business days.

Q: How do I contact someone?
A: If you have got any questions, please feel free to message us on Facebook Messenger. You may also find our official page on Facebook @Kuoser US.

Q: What methods of payment do you accept?
A: Kuoser accepts: PayPal and Credit Card.

Q: How do I find a coupon or discount code?
A: Please Join Pet Stuff Couponing at Kuoser on Facebook to get valuable coupons. Besides, Kouser offers huge coupon or discount codes several times during the year. When we have an active code available, it will be in the middle of our home page, where '5% OFF Sitewide + Free Shipping' normally lives.

Q: Modifying or cancelling an order?
A: After you have placed an order, there is a very limited time in which you can cancel or modify it. Please email us at service@kuoser.com for assistance.

Q: How to measure your dog for coats?
A: You can't choose clothes for your dog without first making some standard measurements. In order to find a right coat size for your dog. Please use the measuring tape to complete the following measurements. To ensure the height is right, please let your dog stand up. If the dog is standing or lying down, you will not be able to get the accurate measurements. If this is difficult, please provide some incentives (for example, treat) to keep your dog still, or measure when the pet stays calm without being overly excited.

Q: I ordered more than one product, will they be delivered at the same time?
A: We try our best to ensure that you receive different orders at the same time. Sometimes our items are not always deliveryed together since different shipping options can be used, depending on the products. 

Please Note: When you measure the size of your dog, please do not measure too tight. The CHEST GIRTH is the most important measure to choose a dog coat.

 dog size measurement instruction image

Q: Where can I meet more dog owners and exchange the experience of taking care of a dog?

A: As a brand that loves dogs, we have created many Facebook groups for our customers on specific topics. Please join the groups based on your needs:

Join Pet Stuff Couponing at Kuoser

Join Chihuahua Addict Club For Chi Lovers Group

Join We Love Bulldogs Forever Group

Join We Love Shih Tzu Forever Group