Q:How long does shipping take?
A:We ship your order within 2-3 days by epacket and Delivery time will take 7-15 days.

Q:How do I contact someone?
A:You can send email to us with the email address of We will reply you soon.

Q:What methods of payment do you accept?
A:Kuoser accepts: PayPal.

Q:How do I find a coupon or discount code?
A:Kouser offers coupon or discount codes several times during the year. When we have an active code available, it will always be the middle of our home page, where '5% OFF Sitewide + Free Shipping' normally lives.

Q:Modifying or Cancelling an Order?
A:After you have placed an order, there is a very limited time in which you can cancel or modify it. Please send email of to customer service for assistance.

Q:How to measure your dog for coats?
A:You can't choose clothes for your dog without first making some standard measurements. In order to find a right coat size for your dog. Please use the measuring tape to complete the following measurements. To ensure your height is right, please let your dog stand up. If the pet is standing or lying down, you will not be able to get the accurate measurements. If this is difficult, please provide some incentives (for example, treat) to keep your dog still, or measure when the pet stays calm without being overly excited.

Q: I ordered more than one product, will they be delivered at the same time?

A:We try to make sure all your products arrive you at the same time. Sometimes our items are not always deliveryed together since different shipping options can be used, depending on the products. 

Please Note: When you measure the size of your dog, please do not measure too tight. The CHEST GRITH is the most important measure to choose a dog coat.

LENGTH - The Length measurement is taken from the base of the neck (where the collar sits) to the start of the tail (not to the tip of the tail).

CHEST - This is the size of your dog's chest girth, at the widest point, which is generally found behind the front legs.
NECK - The neck measurement is taken around the dog's neck where the collar would naturally sit.